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NEW QUESTION # 16
A company's large learning model (LLM) is producing hallucinations that are a result of the Knowledge cutoff. How does retrieval-augmented generation (RAG) overcome this limitation?
Answer: B
Explanation:
The primary purpose of RAG is to address the "knowledge cutoff" and hallucination issues of LLMs. It does this by retrieving relevant, up-to-date information from external knowledge sources (like databases or documents) at inference time and then using this retrieved information to ground the LLM's generation, ensuring factual accuracy and relevance to the specific query.
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NEW QUESTION # 17
A company wants to choose a generative AI (gen AI) use case that will be successful and have the most impact. What key factor should they determine first according to Google Cloud-recommended practices?
Answer: B
Explanation:
A fundamental principle for successful AI adoption, including generative AI, is to start with clear business problems and desired outcomes. Without a well-defined problem, the AI solution might not deliver meaningful value, regardless of the technology used. This "problem-first" approach is crucial for impactful AI strategy.
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NEW QUESTION # 18
A large e-commerce company with a substantial product catalog and many support documents has customers struggling to find information on their website. This leads to high support costs and poor user experience. The company wants a Google Cloud solution to improve website search and reduce support costs while improving customer satisfaction. What Google Cloud product should the company use?
Answer: C
Explanation:
Vertex AI Search is ideal for this scenario. It allows companies to build sophisticated search experiences over their own product catalogs and support documents. This improves accuracy and helps customers find what they need, directly addressing high support costs and poor user experience. Vertex AI Platform is broader for general ML development, Google Shopping is for consumers, and Google Search is for the public web.
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NEW QUESTION # 19
An order fulfillment team has an agent that automatically processes orders, updates inventory, sends shipping notifications, and handles returns. What type of agent is this?
Answer: D
Explanation:
Generative AI agents are typically categorized based on the goal they are designed to achieve.
The agent described is performing a sequence of distinct, interconnected, operational tasks (processes orders, updates inventory, sends notifications, handles returns). These steps are typical components of a business workflow or process automation.
A Workflow Agent is an AI agent whose purpose is to automate and manage an entire business process or a complex multi-step sequence of operations that traditionally required manual handoffs between different systems or teams. It uses its large language model brain, coupled with tools (such as APIs to a CRM, Inventory database, or shipping system), to observe the state of a process (e.g., a new order), reason about the next step, and execute the necessary actions to move the process forward toward completion.
Customer Service Agents (C) and Conversational Agents (D) are focused on user interaction (chatbots, virtual assistants) rather than back-end transactional automation.
Employee Productivity Agents (B) typically focus on individual tasks like drafting emails, summarizing meetings, or internal search, not automating an end-to-end operational flow like order fulfillment.
Therefore, an agent designed to automate a complete, multi-step business process like order fulfillment is correctly classified as a Workflow Agent.
(Reference: Google Cloud Generative AI training materials categorize agents based on function, with Workflow Agents being those designed to automate multi-step business processes and operational sequences.)
NEW QUESTION # 20
A company collects customer feedback through open-ended survey questions where customers can write detailed responses in their own words, such as "The product was easy to use, and the customer support was excellent, but the delivery took longer than expected." What type of data is this?
Answer: B
Explanation:
Data is typically classified into two main types: structured and unstructured.
Structured data is highly organized, formatted for a predefined data model, and easily searchable in tabular form (e.g., columns and rows in a database, like customer names, order IDs, or star ratings).
Unstructured data lacks a pre-defined format or organization.
The customer feedback described is a detailed, free-text response written in the customer's own words. This qualitative data, whether it is an email, an essay, or a long-form survey response, does not fit into fixed fields and requires advanced Natural Language Processing (NLP) or Generative AI techniques to extract meaning. Since the text is non-tabular and has no inherent structure enforced by the collection method, it is correctly classified as Unstructured Data.
Quantitative data (D) refers to numerical values that can be counted or measured. Labeled data (C) is data that has been tagged with a meaningful output category, which this raw feedback has not yet received.
(Reference: Google's Generative AI Study Guides define Unstructured Data as data that does not have a predefined structure or data model, such as text documents, images, audio, and video. Free-text responses in a survey are a primary example of unstructured data.)
NEW QUESTION # 21
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